When Common Collection Practices Fall Short: How Hospitals Must Change to Address the Patient’s Role as the New Payer
BOSTON, June 25, 2018 (GLOBE NEWSWIRE) – Flywire OnPlan Health executive vice president and general manager John Talaga will be a featured presenter at the 2018 Healthcare Financial Management Association (HFMA) Annual Conference taking place next week in Las Vegas. Talaga will co-present with OnPlan Health client Lori Weedon, corporate director of revenue cycle at Munson Healthcare. The case study session will look at the expanding role and responsibility of patients in healthcare payments and how this impacts providers and their collections and receivables processes.
HFMA is the nation's premier membership organization for healthcare finance leaders. The 2018 annual conference runs June 24-27th at the Venetian-Palazzo Sands Expo and brings together executives from across the nation to solve complex operational issues, learn from their peers and industry leaders, and get the tools they need to influence change and address challenges.
Flywire OnPlan Health is a leader in responsive payment solutions that are changing the way hospitals engage with patients and collect out-of-pocket balances. By joining forces with Flywire in January 2018, OnPlan became the first all-in-one payment solution to enable providers to conveniently process any payment, international or domestic.
Conference Session Details:
Wednesday, June 27, 2018: 11:45 AM - 1:00 PM
Venetian-Palazzo Sands Expo
Room: Venetian B Session Number: CS2B
John Talaga, EVP and GM, Flywire OnPlan Health
Lori Weedon, Corporate Director, Revenue Cycle, Munson Healthcare
This case study session will focus on the organizational struggles related to collections, including the rapidly growing patient responsibility that has outpaced patients’ ability to pay. It will also look at the strategies, considerations, and lessons learned by Munson Healthcare as it transitioned to a new collection program. Attendees will have the opportunity to examine the pros and cons of various approaches and develop a personal “payment utopia” for their own organization. They will also examine the cultural and operational considerations of a technology-enabled workflow, review payment support and digital automation technologies being used by health systems, and identify different blends of new and traditional collection approaches.
Flywire is a provider of global payment and receivables solutions, connecting over 1,400 businesses and institutions with their customers on six continents. The company processes billions in payments per year around the world. Flywire offers a comprehensive suite of products including OnPlan, a domestic billing and payment solution for pre-collection and payment plans. The company also supports its clients with end-to-end customer support including multilingual servicing via phone, email, and chat, as well as around-the-clock online payment tracking. Flywire is headquartered in Boston and has offices in Chicago, London and Manchester (UK), Valencia (Spain), Shanghai, Singapore, Tokyo, Cluj (Romania), and Sydney. For more information, visit www.Flywire.com.