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As the self-pay patient population has expanded, so has the financial risk to hospitals. Healthcare financial executives understand well the problem of collecting directly from patients who owe more than they expected to pay, or more than they have. They also recognize the drawbacks of relying too heavily on outsourced collections options. With so much riding on their response to this new risk landscape, though, hospitals need to pause and think through the consequences of maintaining the status quo.

In this HFM Blog article, OnPlan CEO John Talaga discusses how hospital leaders are changing their mindet from “billing and collections” to “responsive payment support”—and what this means to both patients and providers. To learn more, contact us at 224-544-5587.

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